RETURNS & EXCHANGE POLICY

At Dhruv Kapoor, each piece is crafted with precision and care. We hope you love your purchase, but in the rare event you need to make a change, here’s our policy:

• No Returns Policy.

  • No returns for Dhruv Kapoor products

  • Only those items are returned or exchanged that has some manufacturing defect or is completely different from what was ordered.
    

  • Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
    

  • If an order has more than five products then it will be considered as a bulk order. Return/Refund will not be possible.

• Exchange Only In India: We offer a one-time exchange for a different size or style within 3 days of receiving your order.

  
  

International Exchange Policy

• We do not offer exchanges or returns on international orders. Please review sizing and product details carefully before placing your order.
• We do not offer delivery for Kapoor 2.0 internationally

Kapoor 2.0 Return Policy

Returns: 

• We only accept returns in India
• Returns can only be made within 3 days of delivery. We strictly do not accept after 3 days.
• Refund will only be in the form of store credit and not credited to original payment method

Cancellations:

• Orders can be cancelled within 12 hours of placement.
• We offer only store credits in cases of cancellations, no refunds will be made

Exchanges:

• No exchanges will be made, only returns.

Conditions for Store Credit:

• Store credit is valid for 3 months after return
• You can login with your email, used for the original purchase
• You can see all your past orders and also store credit
• You can then use your store credit at the time of checkout 

Conditions for Returns:

• • Items must be unused, unworn, unwashed, and in original packaging with all tags intact.
    

  • Non-returnable Items: Sale items, custom-made orders, and accessories are not eligible for exchange.

• How to process a return-
  
  • If your order is fulfilled, only then you can request return
  • Create or login to your account
  • A verification email will be sent once you create an account. 
  • Click on 'Visit Store' and it will show you all past orders.
  • Select your product for return and follow the steps. Subject to approval, you will receive confirmation and updates via email.
  • You can see your store credits by logging into your account and use it to checkout.