RETURNS & EXCHANGE POLICY

At Dhruv Kapoor, each piece is crafted with precision and care. We hope you love your purchase, but in the rare event you need to make a change, here’s our policy:

  • No Returns Policy.

    • We do not accept returns or offer refunds on any purchases

    • Only those items are returned or exchanged that has some manufacturing defect or is completely different from what was ordered.

    • Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

    • If an order has more than five products then it will be considered as a bulk order. Return/Refund will not be possible.

 

  • Exchange Only In India: We offer a one-time exchange for a different size or style within 3 days of receiving your order.

 

  • International Orders

    We do not offer exchanges or returns on international orders. Please review sizing and product details carefully before placing your order.

  • Conditions for Exchange:

    • Items must be unused, unworn, unwashed, and in original packaging with all tags intact.

    • Exchange requests must be raised within 3 days of delivery

    • Non-Exchangeable Items: Sale items, custom-made orders, and accessories are not eligible for exchange.

 

  • Approval Required: Exchanges are subject to approval based on our inspection once we receive the returned item.

 

  • How to process an exchange
    • If your order is fulfilled, only then you can request exchange
    • Create or login to your account
    • A verification email will be sent once you create an account. 
    • Click on 'Visit Store' and it will show you all past orders.
    • Select your product for exchange and follow the steps. Subject to approval, you will receive confirmation and updates via email.

EXCHANGE PORTAL

Or you can click on the button below to directly be redirected to the exchange portal.

Exchange now