RETURNS & EXCHANGE POLICY

At Dhruv Kapoor, each piece is crafted with precision and care. We hope you love your purchase, but in the rare event you need to make a change, here’s our policy:

  • No Returns Policy.

    • No returns for Dhruv Kapoor products

    • Only those items are returned or exchanged that has some manufacturing defect or is completely different from what was ordered.

    • Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

    • If an order has more than five products then it will be considered as a bulk order. Return/Refund will not be possible.

 

  • Exchange Only In India: We offer a one-time exchange for a different size or style within 3 days of receiving your order.


International Exchange Policy

  • We do not offer exchanges or returns on international orders. Please review sizing and product details carefully before placing your order.
  • We do not offer delivery for Kapoor 2.0 internationally

 

Kapoor 2.0 Exchange Policy

Returns: 

  • We only accept returns in India
  • Refund will only be in the form of store credit and not credited to original payment method

Cancellations:

  • Orders can be cancelled within 12 hours of placement.
  • We offer only store credits in cases of cancellations, no refunds will be made

Exchanges:

  • No exchanges will be made, only returns.

Conditions for Store Credit:

  • Store credit is valid for 3 months after return
  • You can login with your email, used for the original purchase
  • You can see all your past orders and also store credit
  • You can then use your store credit at the time of checkout 

Conditions for Returns:

    • Items must be unused, unworn, unwashed, and in original packaging with all tags intact.

    • Non-returnable Items: Sale items, custom-made orders, and accessories are not eligible for exchange.

  • How to process a return-
    • If your order is fulfilled, only then you can request return
    • Create or login to your account
    • A verification email will be sent once you create an account. 
    • Click on 'Visit Store' and it will show you all past orders.
    • Select your product for return and follow the steps. Subject to approval, you will receive confirmation and updates via email.
    • You can see your store credits by logging into your account and use it to checkout.

returns portal

Or you can click on the button below to directly be redirected to the exchange portal.

return now